Netpark | Mobile App

Netpark operated high-traffic corporate parking facilities across seven places, but their system was stuck in the analog age. Customers relied on physical tickets and manual payment kiosks, creating:

• Long queues during peak hours (morning rush and evening exit)
• No customer relationship beyond daily transactional touchpoints

Design a mobile App that would modernize Netpark's parking experience while introducing digital capabilities. Primary Goals:

• QR code-based for entry and exit
• Implement monthly subscription payment options for regular users
• Create location discovery feature to find nearby Netpark facilities

1. User Research & Strategy
Understood user pain points through contextual research at parking facilities during peak hours:

• Observed user behavior at kiosks and entry/exit points
• Identified friction in the current experience:

  • ticket loss
  • queue anxiety

2. Information Architecture
Created a sitemap that organized the experience and helped the developers to start the foundation of the App.

3. Low-Fidelity Validation
Started with wireframes to validate:

• Navigation patterns
• Information hierarchy

4. High-Fidelity Design
Created a clean visual system. Design Principles:

• Speed: Minimal steps to core actions
• Accessibility: High contrast for outdoor visibility
• Minimalist: UI to reduce cognitive load